Returns & Refunds

We want you to be happy with your purchase. If you change your mind, or there is a problem with your order, we’re here to help.

30-day returns

You can return an unwanted item within 30 days of receiving your order.

To be eligible for a return, the product should be unused and returned in its original condition and packaging, where reasonably possible.

Please contact us before returning an item so that we can provide the correct return instructions.

Return postage for unwanted items is normally the responsibility of the customer.

Faulty or damaged items

If your item arrives damaged or develops a fault, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or video showing the problem. We will assess the issue and arrange an appropriate solution.

If an item is faulty, damaged or incorrect, we will cover the reasonable cost of returning it.

Refunds

Once your return has been received and checked, we will process your refund using the original payment method.

Refunds will normally be processed within 14 days of us receiving the returned item.

Where a refund is due because you have cancelled your order under your statutory consumer rights, we will refund the applicable standard delivery charge as required by law.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.