Privacy Policy
We respect your privacy and are committed to protecting your personal information.
This policy explains what information we collect, why we use it and the rights you have over your information.
Who we are
Lemon Cymbals (UK) is a UK-based online retailer of electronic drums, cymbals and related products.
For privacy enquiries, please contact us through our Contact Us page.
Information we collect
When you place an order, contact us or create an account, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Information you provide when contacting us
We may also collect information about how you use our website, including through cookies and similar technologies.
How we use your information
We use your information to:
- Process and deliver your orders
- Take payments and prevent fraud
- Provide customer service and respond to enquiries
- Manage returns, refunds and warranty claims
- Improve our website, products and services
- Send marketing communications where you have chosen to receive them
- Meet our legal and accounting obligations
We only use your personal information where we have a lawful basis to do so.
Who we share your information with
We only share information where necessary to provide our services or meet our legal obligations.
This may include payment providers, delivery companies, website and ecommerce service providers, email and marketing services, accountants and other trusted service providers.
We do not sell your personal information.
Cookies and analytics
Our website uses cookies and similar technologies to operate correctly, remember preferences and understand how visitors use our website.
Some cookies may be provided by third-party services such as analytics, advertising or payment providers. Where required, we will ask for your consent before using non-essential cookies.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
Your rights
Depending on the circumstances, you have rights under UK data protection law to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
To exercise your rights, please contact us through our Contact Us page.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
We may update this Privacy Policy from time to time. The latest version will always be published on this page.